Learn the tasks you'll actually use
Training can focus on your own site and the people looking after it. Walk through updating a page, changing an event, replacing a photograph, checking a link or managing another agreed task.
There's no need to begin with a broad technical course. We can work through practical examples and leave guidance that fits the way your group operates.
Bring a new organiser up to speed
Committee changes and volunteer handovers are part of community life. A focused session can help a new person understand the site's structure, update process and responsibilities without having to reconstruct everything from old messages.
Get help with a change
You may need a new page, a revised introduction, different photographs or a better way to explain an activity. We can help with content and presentation as well as questions about using the site.
A larger change can be scoped as a separate piece of work. Smaller questions can be discussed through the available support arrangements.
Non-SLA support
Our support is provided on a non-SLA basis: there's no guaranteed response or resolution time. We agree the work and any charges with you. This is practical follow-on help, not a time-critical incident service.
Advice for the wider picture
Sometimes the problem isn't a missing button. It's an unclear responsibility, an outdated public description or several people using different versions of the same information. A review can help you simplify the process around the website as well as the pages themselves.
For productivity tools, licensing and broader organisational technology training, charIT provides a separate service workstream. We can help identify where your request belongs.
Tell us what you need to do
Describe the change or question in plain language. A link to the relevant page and an explanation of the intended result are a useful starting point. Keep passwords and private member information out of the enquiry.
Starting in Muirkirk this November
The digital help and security-awareness sessions are part of madegood's wider community work. This site focuses on the Digital Communities and dotClub contribution to that work.
From November 2026, Ian plans to run two sessions a month in Muirkirk, alternating drop-ins and workshops at the HUB with talks and training at the community rooms. Sessions will cover general technology help, practical training and security awareness. Exact dates and times will be published once confirmed.
Once we have a fixed location, drop-ins will be available there. Talks and training will continue at the HUB or community rooms, with a monthly programme planned at that stage. Drop-in availability will be published when the location and staffing arrangements are settled.
If the HUB or community rooms can donate facility time, or choose to become more involved, we'll increase provision in line with the people, time and resources available.
Volunteer learning and future routes
We hope to begin informal volunteer training during autumn and winter. We want to work with colleges and other organisations towards agreed work placements and vocational qualification routes. Those are aims to develop with partners, not confirmed placements or accredited courses.
The aim is to help people build useful skills and develop sustainable opportunities for paid local work. We can't promise every service or outcome. Local people and organisations are welcome to reach out with an idea, a question or an interest in taking part.